Show me the money – Tesco bank fraud effects thousands of customers
The Tesco Bank fraud has seen thousands of T accounts were compromised and customers have seen funds cleaned out of their accounts in a wave of online fraud. The UK bank has more than 7 million customers. The bank issued a text alert to customer on Saturday after it noticed suspicious activity in multiple current accounts and moved to block some customer cards.
Alan Baxter from Berwick-upon-Tweed said he had lost £600, leaving him with just £21.88 in the bank. He said: “Tesco said they couldn’t offer me emergency funds but would offer £25 as a goodwill gesture. “I’ve got food and petrol to pay for. I have a delivery of coal coming tomorrow for our coal-fired heater and I won’t be able to pay.”
Kevin Smith, from Blackpool, said he had lost £500 from one account and £20 from another. He said: “I was just about to go to bed last night when I received a text message from Tesco saying there had been fraud on my account. So of course, you panic.”
Robert Schifreen, editor of the computer safety website Security Smart, said Tesco Bank must tell people what happened and how fraudsters obtained customers’ bank details.
“It could be, for example, that people have been attaching skimming devices, card readers and cameras specifically to Tesco’s cash point machines, so that they’ve been capturing people’s accounts there. It could be somebody who works at Tesco Bank who’s had access to the database. It could be somebody else, who Tesco have passed information to, and that information has been hacked.”
Mr Higgins said: “Tesco Bank can confirm that, over the weekend, some of its customer current accounts have been subject to online criminal activity, in some cases resulting in money being withdrawn fraudulently.
“We apologize for the worry and inconvenience that this has caused for customers, and can only stress that we are taking every step to protect our customers’ accounts.
“That is why, as a precautionary measure, we have taken the decision today to temporarily stop online transactions from current accounts.”